A customer portal system is a secure, gated entry system which can provide value to customers with information regarding the service interaction between the customer and the business portal provider.
Scale your business growth
If your business is in the position of growth a customer portal could be the right system to increase your ability to scale up your customer base, growing your business and simultaneously minimising the manual staff processes.
Tasks such as billing and payments could be completed by your customers instead of your staff, saving you precious time and money. If one-to-one interactions are not necessary to complete tasks and customers are looking for self-service at all hours, then this may suggest that a customer portal will be a good fit.
Adding value to your customer
Customer portal systems ultimately add value to your customer. It can facilitate private and personal communication, as well as information like data records, calendars, bank details, files, images, videos and additional software applications.
Customer support can also be better managed by staff through giving quick access to information that is private and personalised to the specific customer. Portal systems are very common. If you are guaranteeing added value to your customer then on-boarding your customers onto your portal system will be welcomed.
Adapting to new business challenges
As a business grows and finds itself with new challenges such as an increased user base, your ability to be in contact with your customers will require a scaling of operations. A customer portal system may provide the perfect solution for customers who are wishing to interact with your business 24/7.
A portal allows your company to provide customers with an opportunity to get in touch when and where they wish. It also allows your organisation to gain invaluable feedback through the portal regarding your products and services with suggestions of how they can be improved upon.
How we can help...
We at AppDrawn have worked on many bespoke software development projects over the past 19 years. Software is always changing. If you are wishing to future-proof your business in the area of software, going bespoke will give you precisely what you need for the future.
If you would like to discuss more on how we can help your business, please get in touch by filling out the form 'Get in Touch' below or through email at email@example.com or by calling us on 01442 211999.