Customer Portal Software

Let customers share the load

In this instant world, people want things done yesterday. This increased demand for immediacy puts strain on the workforce. The old customer service rule of "no more than 3 rings of the phone" feels unattainable. Making more hires is not viable. If 1‑to‑1 interactions are not necessary to complete tasks, customer portal software is the answer.

Customer portals are THE ultimate promoters of self‑service opportunities. Even if you are not familiar with the term, you will have definitely benefited from one. Your Amazon Prime, Deliveroo or ASOS account, are all customer portals. They are host to many benefits and add value to customers and businesses alike.

Customers demanding more of your time?

Give one of our software developers a call today.

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Appdrawn can open up a whole new world of business opportunities with a bespoke customer portal. A customer portal can:

Provide Self‑Service Opportunities - customers can get in touch and access real‑time information at their own convenience.

Facilitate Continuous Improvement - businesses can track customer and information requests. They can make this information available on the portal, reducing the number of queries. Employees' time gets freed up and customer satisfaction increases.

Grow Your Business - giving customers the tools to serve themselves, reduces the manual processes for staff. Teams are freed up to focus their efforts elsewhere and grow the business.

Enable Exchange of Information With Ease - customers and employees can share and exchange sensitive information securely and with ease. There are no size limitations like you get with email!

Case Study: Airlinen

Award winning one‑stop shop web‑app for landlords and short term let operators.

Airlinen is an online shop that offers daily delivery of products and services to landlords and serviced apartments. In response to the high demand their business was experiencing, Airlinen wanted to create an intuitive and stylish website that delivered the following objectives:

Provide online ordering with validation
Take up-front card payments where necessary
Allow customers to edit their order up to the night before delivery

It was vital that the website made allowances for business growth.

When building the system, we were keen to parallel the intuitive nature of the market as users find their way around the system.

We intentionally structured the architecture of the system with growth in mind. This was to guarantee Airlinen's continual evolution without setback. Bespoke order validation was incorporated into the online ordering system to suit Airlinen's unique ordering process. We took great care in providing clear guidance throughout the ordering process and visual fulfilment of orders for their customers. Immediate improvements to the order failure rate and data quality issues were observed.

Appdrawn completely automated the processing of orders. Through integration with a third‑party fleet management system via API, customers were able to track their order's progress. Sleek badges and order filters display the current status and it is clearly communicated when customers can change their order. This implementation brought both flexibility and control to the ordering process and expedited the user journey, allowing for growth.

As well as delivering on all objectives, the platform has increased traffic and secured a wider reach of clients for their business. This increased client profitability has allowed Airlinen to re‑invest and conquer new horizons.

Prevented 99% of customer order issues from occurring
50% more efficiency for operations work day to day
80% increase in credit control efficiency
The order authorization/booking process has been optimised from 1 hour to just minutes. So it's about 50x quicker!

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Who can benefit from customer portal software?

The beauty of a customer portal is that it can be whatever you want it to be, serve whatever purpose you want it to serve. All businesses can benefit from one. Here are a few examples of how customer portal software is already making an impact in various sectors today:

Healthcare - patients can safely and securely share photo evidence of symptoms with their GP via a customer portal.

E‑commerce - customers have instant access to their entire purchase history. They can start a return process, 'buy again' or opt in to a subscription service.

Prop‑tech - estate agents can provide progress updates via a customer portal. All communication and documents can be shared with buyers or sellers in one place.

Hospitality - restaurants can more easily coordinate larger bookings. Different members of the dining party can add to a central order from multiple locations.

EdTech - students, parents and teachers have a central point of communication to discuss a student's progress. Documentation — from permission slips to reports — can also be shared with ease. They no longer get lost in transit!

Call us on:

01442 211999

Our Approach

1. Chat

We aim to make every exchange we have, both positive and useful. From the word go, you will speak to someone with technical know‑how. Our software consultants are a friendly bunch and await your call!

2. Design

We tackle all our projects with a design‑first approach. That way, our clients can see what the end product will look like and how it will work before any software development commences. You should only pay for something you want!

3. Plan

Once the final designs have been agreed, we will map out a comprehensive timeline complete with budgets. You will know exactly what you are getting and when you're getting it!

4. Build

Our team of software developers will get building. Fluent in a range of coding languages, they will construct your software in a way that will achieve the best results.

5. Test

Before your product goes live, our QA experts will carry out thorough testing. Using the latest practices and technologies, they will ensure your product performs at the highest level!

6. Launch

From start to finish, we will make sure your product launch is stress free, smooth‑sailing and a cause for celebration!

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